NewHaven Software - Multi-channel Commerce Management Software

Yes! eCMS has tools that will help you improve your Search Engine positioning, lower your cart abandonment and increase your average order value. In general, you will have more information and that will allow you to make better decisions for your business.

Yes! eCMS has a navigational structure that will allow search engines to index your entire database. This is a very important feature because if the search engines can not see your products, you will not get placement no matter how much you work on your content.

Yes! Our application is hosted in an IBM/AT&T Tier-1 Data Center. This provides the highest in security, stability and reliability. If your website needs to be there 24/7/365, this is where you want it to be.

Since eCMS is housed in our datacenter, when you lose your local Internet connection your website is NOT affected. When you regain the connection, CMS will simply reconnect to the website and download any pending orders. Bottom line, your website does not go down!

Yes! One of the great features of eCMS is the ability for you to maintain your existing local developer or in-house IT staff. They can log into the administration area and perform all of the daily tasks that you need them to do. If you do not have a local solution, we have design and production staff and partners who can assist you.

Multiple ship-to's?	YES
Tax based on shipping and/or billing address?	YES
Local taxes?	YES
UPS shipping rates?	YES
UPS time-in-transit?	YES
W3c accessibility requirements?	YES*
Gift options?	YES
Express ordering?	YES
Member checkout?	YES
Visitor checkout?	YES
Site search?	YES
Product attributes?	YES
Sub-products?	YES
Product dependencies?	YES
Cross sell / up sell?	YES
E-mail confirmations?	YES
Credit Card Processing?	YES**
Customizable products?	YES
Electronic product delivery?	YES
Timed / rotating specials?	YES
*Templates can be constructed to meet any accessibility requirements necessary
**PCCharge, Authorize.net, Paymentech, Bank of America, etc

Because of our advanced template structure, the look (design) of the website is limit-less. You can create any design you want and the application will still function.

Yes! A single product can appear in as many categories and/or sub-categories as you would like. This allows you to create many different paths for the shopper to reach the same product.

Yes! Currently, you can have up to three levels of categories (Category/Sub-Category/Sub-Sub-Category). Very soon this will be increased to an unlimited number of categories.

Yes! Our Referrer Tracking tool is specifically designed to track all forms of leads. With proper planning, you can see the revenue generated from any lead source, online or offline.

Can I track my position on Google? What about my competitors, can I track their position too?

Yes! eCMS can track your Google position over time, as well as the position of your competitors. This helps you monitor not only your own SEO (Search Engine Optimization) work but that of your competitors!

Yes! eCMS tracks visitors from web links as well as "media codes" all the way through to their visit to the purchase process. Put simply, this allows you to view a report showing revenue, average order size and other information isolated by each individual source.

Yes! Each eCMS account allows for the creation of any number of separate stores. Each store will have it's own independent design and reporting, and all orders from all stores will flow seamlessly into CMS.

eCMS is a module that allows CMS users to create and manage online storefronts using CMS. Tools are included to sync orders and inventory, send e-mail blasts, track search engine and media visits and much, much more.

CMS and eCMS communicate regularly using web services to perform a variety of tasks. This connection runs in the background any time a CMS workstation is open in your office. If your web connection goes down, CMS will patiently wait for it to come back up and then reconnect to eCMS to make updates.

eCMS is a "hosted application"... it runs in our Tier 1 data center and is always available on the internet. We do this for a number of reasons, but primarily it offers a central way to provide functionality as well as syncing to your local copy of CMS. To maintain this level of functionality using your own hosting account at another provider would be extremely difficult and error prone.

We have seen customers launch new web sites in as little as two days. Others have taken their time and done it in a few weeks. The general steps involved in a launch are:

Yes, if you are familiar with HTML, the language that is used to build web pages. The eCMS templating system hides all the complicated stuff and allows you to work with HTML to change the look of your site and pages.

No, not on an ongoing basis. The only time you need someone with web experience is when you are implementing a new site design using the HTML templates.

eCMS offers functionality specifically for managing wholesale customers, including account creation, special pricing tables and customized ordering.