Services

NewHaven Software offers a comprehensive selection of technical support services and resources to its customers, including telephone, email and fax support, extensive web-based resources, periodic software upgrades and more.

In addition to updated shipping rates, zones, etc., each update (available via electronic download and/or CD) includes new and improved features, zip code tables, updates to the various modules and other programs related to CMS. The best way to make sure that your software installation is up to date is to subscribe to a support plan each year!

To take advantage of NewHaven’s support offerings, you must be enrolled in a current support plan for the software product you are using.

If you are not currently enrolled in a support plan, you may do so online or by calling us. New customers are automatically enrolled when they purchase CMS and will be billed for support on an annual basis.

You can contact the NHS Technical Support Team via the following methods:

E-mail: support@newhavensoftware.com
Fax: (425) 861-7460
Phone: (425) 861-7120

CMS Support Plan customers can expect a response within one business day of initial contact during extended support hours of 6:30 AM – 6 PM, Monday – Friday.