Platinum Plus Technical Support

Our Platinum Plus technical support and software maintenance plan includes everything our customers need to get the most out of their software investment and maximize their ROI, year after year.

Our Platinum PLUS technical support plan includes unlimited access to all support resources, including dedicated account managers. In addition, we provide free software maintenance – including minor and major version software upgrades – and much more.

Software maintenance is an important aspect of any software support plan. Our maintenance includes minor version releases that incorporate updated shipping rates, methods and classes for UPS, FedEx and/or USPS; enhanced and new features to CMS and its related modules, bug fixes and much more. Perhaps most important are the periodic security updates included in our releases, assuring full compliance with PCI (Payment Card Industry) security standards.

In addition to technical support, NewHaven Software offers a comprehensive selection of professional services, including:

  • On-site Implementation
  • Training
  • Custom Report and Form design
  • Business/Operations Consulting

For more information about our annual support subscription or professional services, please contact us via telephone at (425) 861-7120 or via email at