Current CMS customers are invoiced automatically for their annual support renewal each November per the terms of the Software License Purchase Agreement.
Support payments are due and payable upon receipt of the invoice and become past due January 1st of the new year.
New CMS customers pay for their first year of support as part of the Software License Purchase Agreement. Partial years are pro-rated on a quarterly basis.
Our 2006 CMS support plan includes a comprehensive suite of features,
benefits and services.
Here are the plan highlights:
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Unlimited Telephone, E-mail & Fax Support All CMS customers
have access to our CMS Support Team for any questions or problems they may
have installing, using or upgrading the software.
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Extended Support Hours All CMS customers will have access to
the NHS Support Team from 6:30 AM to 6:00 PM, Monday - Friday Pacific Time.
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IssueTrak Knowledge Base NHS will be expanding our
internet knowledgebase throughout the year in 2007. All supported CMS
customers will have the ability to access this valuable online resource free of charge.
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10% Purchase Discounts Supported CMS customers will receive 10%
discounts on upgrades, additional licenses and new software offerings.
Plus, receive discounts on 2006 training and events!
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Participation in Beta Programs CMS users will always be given
first opportunity to participate in beta test and evaluation programs of
new software and modules, and receive discounts when buying these programs.
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2006 CMS Support Pricing
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| Commerce Management System SOLO |
$600 |
| Commerce Management System Standard Server |
$799 |
| Commerce Management System Professional Server |
$1399 |
| Commerce Management System Workstation, each |
$219 |
| Credit Card Processing Gateways (other than PCCharge Payment Server), each |
$100 |
| PCCharge Payment Server (does not include software updates to new releases) |
$300 |
Support is billed annually and is adjusted on a pro-rata basis every quarter for new customers. Please call (425) 861-7120 if you have any questions or would like help with your 2006 CMS Support Plan subscription.
