2016 CMS Support Plans, Pricing

Current CMS customers on an annual support plan (calendar year) are invoiced automatically for their renewal each October per the terms of the Software License Purchase Agreement. Support payments are due and payable upon receipt of the invoice and become past due November 1st unless other payment arrangements have been made.

We also offer longer-term support plan subscriptions to our customers, which lock in current pricing and allow for periodic payments (pre-paid in full, monthly quarterly or annual).

New CMS customers pay for their first year of support as part of the Software License Purchase Agreement. Initial terms may be as long as three years, and renew automatically per the terms of the Software License Purchase Agreement.

Over the years, we have made some evolutionary changes to our CMS Software Support & Maintenance Plans. Our 2016 plans reflect our experience and customer feedback over the past several years. As CMS continues to grow in complexity, functionality, and performance, we have re-worked and fine-tuned our service and support offerings to better serve our customers.

Our enhanced “Platinum Plus” support plan is an expansion of the popular Platinum plan originally introduced in 2007. Here’s a brief overview of the features and benefits:

2016 CMS Support & Maintenance Plan Benefits
Number of email/fax/telephone/online support incidents per year unlimited
RT online/email-based issue submission, support & tracking yes
Free minor version updates (e.g. 9.0 to 9.1) Yes
Unlimited access to online Knowledgebase, Wiki, forums Yes
Discounts on major version upgrades (e.g. 9.x to 10.x) 100% (included)
BrodieBucks Rewards on Annual Support Renewal* 10% of total
Expanded support hours yes
Platinum Access (dedicated Account Manager) Yes
Direct access to 2nd level support via Platinum toll-free number Yes
Direct access to dedicated Support Analyst Yes
Platinum First prioritized support (issues go to the top of the queue) Yes
Access to after-hours and weekend/holiday support Yes
Quarterly Platinum Plus online roundtables Yes
Opportunity to participate in the Platinum Customer Advisory Board Yes

The Platinum PLUS Support & Maintenance Plan includes several value-added features and services. It provides unlimited support via email, fax, telephone and online. This plan also includes our “Platinum Perks” package, which offers free major version upgrades, free one-on-one online training sessions, BrodieBucks Rewards, discounted admission to NHS- and CMS-related events, and much more.

In addition to all of these enhanced features and services, Platinum PLUS customers have access to both Senior Support Analysts and a dedicated Account Manager via a toll-free number. Platinum account managers will handle every need other than support, from scheduling professional services or training sessions to adding licenses, helping with custom projects, and more.

2016 CMS Support Pricing*
Commerce Management System SOLO $999
Commerce Management System Standard Server $1,919
Commerce Management System Professional Server $3,849
Commerce Management System Workstation, each $519
Credit Card Processing Gateways (other than PCCharge Payment Server), each $299

*Note that contractual pricing for existing customers may be less than the amounts listed above. Support plans that renew in 2016 will be issued BrodieBucks instead of professional services hours.

Please call us at (425) 861-7120 for pricing on older versions, modules or options not listed here, or if you have any other questions regarding your 2016 CMS Support Plan subscription.