Current CMS customers on an annual support plan (calendar year) are invoiced automatically for their renewal each October per the terms of the Software License Purchase Agreement. Support payments are due and payable upon receipt of the invoice and become past due November 1st unless other payment arrangements have been made.
We also offer longer-term support plan subscriptions to our customers, which lock in current pricing and allow for periodic payments (pre-paid in full, monthly quarterly or annual).
New CMS customers pay for their first year of support as part of the Software License Purchase Agreement. Initial terms may be as long as three years, and renew automatically per the terms of the Software License Purchase Agreement.
Over the years, we have made some evolutionary changes to our CMS Software Support & Maintenance Plans. Our 2016 plans reflect our experience and customer feedback over the past several years. As CMS continues to grow in complexity, functionality, and performance, we have re-worked and fine-tuned our service and support offerings to better serve our customers.
Our enhanced “Platinum Plus” support plan is an expansion of the popular Platinum plan originally introduced in 2007. Here’s a brief overview of the features and benefits:
| 2016 CMS Support & Maintenance Plan Benefits | |
|---|---|
| Platinum Plus |
|
| Number of email/fax/telephone/online support incidents per year | unlimited |
| RT online/email-based issue submission, support & tracking | yes |
| Free minor version updates (e.g. 9.0 to 9.1) | Yes |
| Unlimited access to online Knowledgebase, Wiki, forums | Yes |
| Discounts on major version upgrades (e.g. 9.x to 10.x) | 100% (included) |
| BrodieBucks Rewards on Annual Support Renewal* | 10% of total |
| Expanded support hours | yes |
| Platinum Access (dedicated Account Manager) | Yes |
| Direct access to 2nd level support via Platinum toll-free number | Yes |
| Direct access to dedicated Support Analyst | Yes |
| Platinum First prioritized support (issues go to the top of the queue) | Yes |
| Access to after-hours and weekend/holiday support | Yes |
| Quarterly Platinum Plus online roundtables | Yes |
| Opportunity to participate in the Platinum Customer Advisory Board | Yes |
The Platinum PLUS Support & Maintenance Plan includes several value-added features and services. It provides unlimited support via email, fax, telephone and online. This plan also includes our “Platinum Perks” package, which offers free major version upgrades, free one-on-one online training sessions, BrodieBucks Rewards, discounted admission to NHS- and CMS-related events, and much more.
In addition to all of these enhanced features and services, Platinum PLUS customers have access to both Senior Support Analysts and a dedicated Account Manager via a toll-free number. Platinum account managers will handle every need other than support, from scheduling professional services or training sessions to adding licenses, helping with custom projects, and more.
| 2016 CMS Support Pricing* | ||
|---|---|---|
| Platinum PLUS |
||
| Commerce Management System SOLO | $999 | |
| Commerce Management System Standard Server | $1,919 | |
| Commerce Management System Professional Server | $3,849 | |
| Commerce Management System Workstation, each | $519 | |
| Credit Card Processing Gateways (other than PCCharge Payment Server), each | $299 | |
*Note that contractual pricing for existing customers may be less than the amounts listed above. Support plans that renew in 2016 will be issued BrodieBucks instead of professional services hours.
Please call us at (425) 861-7120 for pricing on older versions, modules or options not listed here, or if you have any other questions regarding your 2016 CMS Support Plan subscription.